What is technology delivery?
Technology delivery is the end-to-end process of deploying software, hardware, and systems within an organization to meet specific business needs. Delivery spans the entire technology lifecycle, from conceptualization, to design, to development, to deployment, to ongoing service delivery and operations.
Delivering technology effectively is a critical organizational competency as it impacts strategy, resource allocation, and operational efficiency across the business.
What is enterprise technology?
Enterprise technology includes the systems, applications, and tools that organizations use to support operational requirements.
Enterprise technology is the backbone that enables businesses to optimize processes and workflows, manage complexity, and connect with customers to deliver mutual value.
Strategic enterprise technology components that organizations might find themselves delivering include:
- Enterprise applications
- Cloud services SaaS applications
- Workflow automation platforms
- Data analytics and business intelligence (BI)
- Integration platforms and services
What is enterprise technology delivery?
Enterprise technology delivery is the implementation and management of technology solutions within larger commercial enterprises that span multiple business units or domains.
Technology delivery in the enterprise aims to bridge the gap between the theoretical potential of technology and the practical application of it to achieve strategic business goals and objectives.
Excellence and precision in enterprise technology delivery enables companies to shift from tactical firefighting to focusing on business agility and resiliency, as well aligning with the broader long-term goals and strategies of an organization.
What are applications of enterprise technology delivery?
What enterprise technology delivery expertise do I bring to the table?
Delivery Methodologies
There are myriad frameworks and methodologies for developing software and deploying technology and applications throughout an application.
Heavyweight, prescriptive frameworks and methods shift the focus from delivering on business value to a focusing on strict adherence to the language and ceremonies specific to the (often commercial) framework itself.
By drawing on and integrating the best aspects and elements of concepts, tools, and methodologies from across domains and disciplines, such as Theory of Constraints (ToC), Systems Thinking, Scrum, and others, technology delivery processes can be be designed and optimized in a way that most effectively delivers value to the enterprise.
Product Management
By shifting from a “project” to a “product” management mindset, enterprises can benefit from adopting and applying processes, methods, and strategies learned from technology companies.
Applying the product management approach to enterprise technology service delivery enables a shift to thinking about long-term value creation and continuous improvement by taking an iterative and feedback-driven approach to delivering changes to applications and systems.
Over time, the move from discrete, one-time projects to the ongoing and holistic management of “products” representing the underlying architecture of an enterprise will enable business agility and sustainable competitive differentiation by integrating with feedback loops and iterating consistently.
Release Management
Release management involves the coordination of development, testing, and deployment processes to ensure technology solutions are delivered effectively within time and budget constraints, are free from defects, and meet the requirements of the business.
Release management may encompass several processes related to version control and change tracking, continuous integration and automated deployment of updates, artifact creation and management, and updating related knowledge management systems and documentation.
Effective release management underpins an organization’s ability to absorb and adopt new technologies or changes to its existing processes and systems, and governs its agility and velocity in responding to changes in business or market conditions.
Technology Adoption
Technology can only be of value if it is adopted and utilized by its human stakeholders.
Adoption goes beyond simply using a tool, application, or process - to achieve true adoption, a technology must be integrated into the business operations of an organization and utilized in a way that enables tangible value creation.
Successful adoption of a new technology or changes to an existing system requires effective communication of expectations, benefits, and incentives, as well as establishing trust through feedback loops and responding to issues, constraints, or barriers to adoption.
Engagement Options
Related Solution Spaces
Additional Competencies
Related Capabilities
